Contact

We are here to help

Email support

The fastest way to reach us is by email: [email protected]. We aim to reply within 24–48 hours.

What to include

To help us resolve your request quickly, please include:

  • Your registered name and phone number or email
  • Your booking ID (for booking or payment questions)
  • A short description of the issue, with screenshots if helpful

Common topics

  • Bookings — changing, cancelling or reporting a problem with a booking.
  • Payments & refunds — see our Refund Policy.
  • Becoming a helper — status of your application submitted through Become a Helper.
  • Safety concerns — please mark your email “URGENT – Safety” so it is prioritised. In an emergency, always call 112 first.
  • Privacy & data requests — see our Privacy Policy.

Location

Nesttr is an online service operating in India.

Before you write to us

Many questions are answered in our help pages. For how bookings, pricing and verification work, see the FAQ. For cancellations and refunds, see the Refund Policy. For how we handle your data and advertising cookies, see the Privacy Policy. If you want to report content that infringes your copyright, follow the steps in our Copyright & DMCA Policy.

Who runs Nesttr

Nesttr is owned and operated by PASSKOT PRIVATE LIMITED, India. We reply to every message in the order it is received, usually within 24–48 hours on working days. Safety reports marked "URGENT – Safety" are handled first.

Useful guides