Last updated: 19 September 2026
Cancellations by customers
- More than 24 hours before the booking — full refund.
- Between 4 and 24 hours before — 50% refund.
- Less than 4 hours before, or no-show — no refund, as the helper has reserved the time for you.
Cancellations by helpers or Nesttr
If a helper cancels or does not arrive, or we cancel a booking for any reason, you will receive a full refund or, if you prefer, we will help you rebook with another helper.
Service issues
If a service was not delivered as booked, email us within 48 hours of the booking with your booking ID and details. We will review the case and may offer a full or partial refund.
How refunds are paid
Approved refunds are returned to the original payment method within 5–7 business days, depending on your bank or payment provider.
Contact
For refund requests, email [email protected] with your booking ID.